When you say you had a “call with Meta support” but it wasn’t resolved and you’ve got a follow‑up scheduled for tomorrow, that’s fairly common.
Here's what you can expect and how to best prepare:
1. It's Typical to Escalate Without Instant Fix
Meta support often acts as a triage point. They'll take your case, open a ticket, and consult internal teams—then schedule follow-ups.
Reddit users have reported:
“They follow up every few weeks with a ‘I’m sorry, we're still waiting for another department’… I’m letting it ride”
This indicates that support teams rely on multiple departments and processes, so little you can do during the first call can be resolved on the spot.
2. Your Follow-up Call Means You're Still in the Process
The fact you’ve been scheduled again is a positive sign—it means your ticket hasn’t been closed, and the issue is active.
Support requesting a callback is often seen as “good” news on Reddit communities showing escalation rather than abandonment.
3. What You Should Prepare Before Tomorrow's Call
Case Reference Number: Have the ticket or case ID handy to quickly reference.
Documentation: Screenshots or video logs showing the issue.
Timeline: Detail when it started and any error messages you received.
Previous Notes: Summarize what was discussed during the first call and what actions (if any) were promised.
4. What to Expect During the Call
Recap and context: They'll likely reaffirm the problem and your contact details.
Status update: You’ll hear what’s been done since the first call.
Next step planning: This may involve more time (a few days to weeks) if other teams are involved. They should be able to share an expected timeline.
5. If You're Still Stuck After
Should the next call not yield results:
Ask which team is handling your case and what their typical resolution timeline is.
Politely set a clear follow-up plan—"If there's no update by [X date], can we schedule another call?"
Escalate to Meta Verified Business Support, if applicable—that option often comes with improved responsiveness
