Microsoft 365 resellers, it all revolves around the Cloud Solution Provider (CSP) program. This program offers two main paths: Direct CSP and Indirect CSP.
If you’re a Direct CSP, you’re essentially handling everything—billing, support, and customer management. This gives you full control, but it also means you need to meet certain requirements, like having a robust support infrastructure and hitting minimum revenue thresholds.
For those who don’t want the heavy lifting, the Indirect CSP model is perfect. Here, you partner with a distributor (also called an Indirect Provider). The distributor handles things like billing and advanced support, while you focus on growing your customer base and delivering great service.
There’s also the distributor level itself, where large providers supply tools and resources to help resellers succeed.
