Question

After clicking on "Add Funds", when we proceed to select UPI as the payment method, the QR code is generated, but it expires very quickly, within a few seconds.
Due to this, we are unable to complete the UPI payment successfully.
This is affecting our ability to run ads without interruption. We have already tried refreshing the page and re-generating the QR code multiple times, but the issue remains the same. 

Answer 1

Quick Fixes You Can Try:

• Use a different browser or clear cache and cookies.

• Ensure your UPI app is ready to scan immediately upon QR generation.

• Try using Meta Ads on a different device or network (in case of local loading delays).

• Consider using manual UPI ID entry if that option appears, instead of QR.

If the issue continues, raise a ticket through Meta’s Business Help Center or use in-platform chat for urgent support.