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by Marketing Guru (8.0k points)
When using custom audiences built from product views, do these audiences auto-refresh in real time or only update every 24 hours?

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by Marketing Guru (9.0k points)

The answer depends on where you're building and using the audience. Here's how it works on Meta (Facebook/Instagram):

Custom audiences from product views (Website Custom Audiences via Pixel or CAPI):

  • These audiences do auto-refresh, but not in true real-time.

  • Facebook updates them approximately every few hours, with most updates completed within 24 hours.

  • So while it's close to real-time, there can be a slight delay (usually 1–4 hours depending on volume and traffic).

This means:

  • If someone views a product, they’ll usually be added to your retargeting audience the same day, but not instantly.

  • Meta queues and processes events in batches, not in real-time like a CRM might.

Pro tip:

If you're running time-sensitive ads (like cart abandonment retargeting within 1 hour), that slight lag can matter — in which case using event-based triggers via 3rd-party tools or CRM-integrated audiences (like Klaviyo + Meta) can help create more immediate syncing.

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