“Under Review” means your case is in Amazon’s queue, but it does not guarantee that an investigator is actively working on it at that exact moment. It signals that Amazon is still assessing risk or details related to your shipment/account and deciding what to do next, similar to a “pause” state rather than a final decision.
In many situations, this status precedes either a request for more information, a resolution, or further action such as escalation, not all “Under Review” cases move automatically without your input.
The smart move is to treat it as an early warning: monitor your notifications closely, respond fast to any document requests, and be ready with invoices, tracking proof, and clear explanations so that when someone does pick up your case, you shorten the review time instead of letting it stall.
To be precise, there is no priority order:
"FC Operations Contacted" = Fixed in 3-7 days
"Under Review" = Still in queue (1-3 days)
"Additional Information Needed" = Reply in 24hrs or cancelled
